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Refund Policy

Transparent, fair, and automated. Learn how wallet funding, automated OTP refunds, and dispute resolutions operate on NastySMS.

100% Automated Number Guarantee

1. Wallet Funding & Bank Transfers (Non-Refundable to Bank)

Funds deposited into your NastySMS wallet via manual bank transfer (PalmPay) or digital payment are STRICTLY NON-REFUNDABLE TO EXTERNAL BANK ACCOUNTS.

Once your deposit is verified and credited to your NastySMS user balance, the funds are held exclusively as digital marketplace credits for purchasing temporary virtual numbers and SMS verification services. Please only deposit the amount you intend to use for verification services.

2. 100% Automated Refund If SMS Is Not Received (Within 15 Minutes)

Zero Risk Guarantee: If a purchased virtual phone number fails to receive an incoming SMS verification code within the 15-minute order window (or if you click "Cancel & Refund" before code delivery), the exact purchase price in Naira (₦) is AUTOMATICALLY AND INSTANTLY REFUNDED directly back to your NastySMS wallet balance!
  • No Charges for Undelivered OTPs: You only ever pay for SMS verification codes that actually arrive. If a service doesn't deliver the code, your money is returned to your wallet balance automatically.
  • Instant Wallet Balance Restoration: Refunded credits are available immediately to purchase another number, select a different country, or test a different VoIP provider route.

3. No Refunds After SMS Code Is Displayed

Fulfillment Policy: Once an incoming SMS verification code has been successfully received, processed, and displayed on your active screen (e.g. CODE: 849201), the order is deemed 100% COMPLETED AND FULFILLED.

No refunds, reversals, or chargebacks are possible after the verification code has been delivered and revealed. NastySMS is responsible solely for the technical delivery of the OTP code to your dashboard. We do not control downstream third-party app bans, subsequent account limitations, or app-side session expirations after code entry.

4. Payment Inquiries & Dispute Resolution

If you encounter any issue regarding wallet balance crediting, manual bank transfer reconciliation, or order status discrepancies:

  • Submit Disputes via Email: Contact our administration team at Sweetroses13bel@gmail.com.
  • Include Proof: Provide your registered account email, Firebase UID, deposit amount, PalmPay transaction reference/screenshot, and date/time.
  • Investigation Timeframe: All payment reconciliation requests are reviewed and resolved by our support administrators within 24 hours.

5. Support & Inquiries

Have a question about a recent transaction or need help with a wallet top-up? Reach out directly:

Billing & Refund Disputes Desk
Official transaction support for NastySMS users.
Sweetroses13bel@gmail.com